Return Policy
Maveloft® Return, Refund & Cancellation Policy
At Maveloft®, we want you to shop with confidence. If you need to cancel an order, request a return, or check the status of a refund, please review the policy below.
Cancellation
We accept order cancellation requests before the product has been shipped or entered the final fulfillment stage.
If your cancellation request is approved before shipment, you will receive a full refund to your original payment method.
Once an order has already been shipped, we are unable to cancel it. After delivery, you may request a return in accordance with our return policy below.
To request a cancellation, please contact us as soon as possible at:
Email: service@maveloft.com
Returns
We accept eligible product returns.
Customers may request a return within 14 days after receiving the product.
To be eligible for a return:
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The item must be unused.
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The item must be in the same condition in which you received it.
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The item must be returned in its original packaging.
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You must provide a receipt, order confirmation, or other proof of purchase.
Please do not send your purchase directly back to the manufacturer.
Before returning any item, please contact our customer service team at service@maveloft.com to obtain return instructions and the appropriate return address.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item.
Customers will not be charged a restocking fee for eligible returned products.
Any applicable return shipping charge will only be charged once per return.
Refunds
Once your returned item has been received and inspected, Maveloft® will notify you by email.
We will let you know whether your refund request has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Depending on your bank, credit card provider, or payment processor, it may take several business days for the refunded amount to appear in your account.
Late or Missing Refunds
If you have not yet received your refund after receiving confirmation from us, please follow these steps:
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Check your bank or payment account again.
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Contact your credit card company or payment provider, as there may be a processing delay before the refund is officially posted.
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Contact your bank, as financial institutions may require additional processing time.
If you have completed these steps and still have not received your refund, please contact us at:
Email: service@maveloft.com
Return Address
Please do not return products without contacting us first.
To obtain the correct return address and return instructions, please contact the Maveloft® Customer Service Team at:
Email: service@maveloft.com
Phone: +1 (930) 222-0722
Hotline Service Hours: 9:00 AM – 6:00 PM PDT
Maveloft®
Website: maveloft.com
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