Privacy policy

Maveloft® Privacy Policy

PRIVACY NOTICE

Thank you for visiting Maveloft® and our website, maveloft.com (the “Site,” “Company,” “we,” “us,” or “our”).

At Maveloft®, we are committed to providing a convenient, enjoyable, and secure online shopping experience while respecting and protecting the privacy of our customers and visitors.

This Privacy Policy explains the types of information we may collect from and about you when you visit our website, make a purchase, contact us, or otherwise interact with our services. Our website, features, functions, products, and related services are collectively referred to as the “Services.”

This Privacy Policy also explains how we may use, disclose, store, and protect your information, as well as the choices and rights that may be available to you.

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Services.

Q: What Information Does Maveloft® Collect?

A: We may collect information from or about you in several ways.

Information You Provide to Us

We may collect personal information when you:

  • Visit or use our website;

  • Place an order;

  • Create or use an account;

  • Subscribe to newsletters or promotional emails;

  • Participate in promotions, surveys, contests, or product reviews;

  • Contact our customer service team;

  • Request a return or refund;

  • Provide shipping or billing information; or

  • Otherwise communicate with us.

Depending on your interaction with us, this information may include:

  • Name;

  • Email address;

  • Telephone number;

  • Shipping address;

  • Billing address;

  • Order information;

  • Payment-related information;

  • Customer service communications; and

  • Other information you voluntarily provide.

Payment information may be processed directly by third-party payment service providers.

Information You Provide About Another Person

If you purchase or send a product to another person, we may collect information necessary to complete the transaction, such as the recipient's:

  • Name;

  • Shipping address;

  • Telephone number; and

  • Email address.

Please only provide another person's information when you have permission to do so.

Information Collected Automatically

When you use maveloft.com, we and our service providers may automatically collect certain information through technologies such as:

  • Cookies;

  • Web beacons;

  • Pixels;

  • Log files;

  • Analytics technologies; and

  • Similar tracking technologies.

This information may include:

  • IP address;

  • Browser type;

  • Operating system;

  • Device type;

  • Device identifiers;

  • Pages viewed;

  • Links clicked;

  • Time spent on the Site;

  • Referring websites;

  • Approximate location derived from your IP address;

  • Shopping activity;

  • Site interactions; and

  • Information about interactions with our emails or advertisements.

We may use this information to understand how customers use our Site, improve our Services, remember preferences, measure advertising performance, and provide a more relevant shopping experience.

Information From Third Parties

We may receive information from third parties such as:

  • Payment processors;

  • Shipping and logistics providers;

  • Analytics providers;

  • Advertising partners;

  • Fraud prevention services;

  • Social media platforms; and

  • Other service providers.

We may use this information to verify, update, supplement, or improve information we already maintain.

Combination of Information

We may combine information collected directly from you with information collected automatically or received from third-party sources.

Q: Does Maveloft® Use Cookies?

A: Yes.

Cookies and similar technologies help us operate our website, remember your preferences, understand how visitors use our Site, and improve the overall shopping experience.

Cookies may generally fall into the following categories:

Strictly Necessary Cookies

These cookies are required for important website functions, including:

  • Maintaining shopping cart contents;

  • Processing checkout;

  • Remembering session information;

  • Providing security features; and

  • Enabling essential Site functionality.

Performance and Analytics Cookies

These cookies help us understand how customers interact with our Site, including which pages are visited and whether technical errors occur.

We use this information to improve Site performance and usability.

Functionality Cookies

These cookies allow us to remember certain preferences, such as:

  • Country;

  • Currency;

  • Language;

  • Shopping preferences; and

  • Other customized settings.

Advertising and Targeting Cookies

These cookies may be used by us or our advertising partners to:

  • Measure advertising effectiveness;

  • Understand customer interests;

  • Provide more relevant advertising;

  • Measure marketing campaigns; and

  • Reduce repetitive advertisements.

You may be able to manage cookies using your browser settings or other privacy controls provided on our Site.

Please note that disabling certain cookies may affect the functionality of the Site.

Q: What Are My Tracking Choices?

A: Most internet browsers allow you to control cookies through browser settings.

Depending on your browser, you may be able to:

  • Block cookies;

  • Delete existing cookies;

  • Receive notifications when cookies are placed; or

  • Restrict certain tracking technologies.

Certain essential cookies may be necessary for the Site to function properly.

Your browser or device may also provide privacy controls relating to personalized advertising.

Our Site may not respond to all browser-based “Do Not Track” signals because there is not a universally accepted standard for responding to such signals.

Q: How Does Maveloft® Use My Information?

A: We may use personal information for purposes including:

  • Processing and confirming orders;

  • Processing payments;

  • Arranging shipping and delivery;

  • Managing returns, exchanges, and refunds;

  • Communicating with you regarding your order;

  • Providing customer support;

  • Maintaining transaction records;

  • Preventing fraud and unauthorized activity;

  • Improving our website and shopping experience;

  • Personalizing your experience;

  • Remembering your preferences;

  • Sending promotional communications where permitted;

  • Providing relevant offers and advertising;

  • Conducting analytics and research;

  • Improving our products and Services;

  • Protecting the security and integrity of our Site;

  • Complying with applicable laws and legal obligations;

  • Responding to requests from authorities where legally required; and

  • Carrying out other purposes disclosed to you when information is collected.

Q: Who Does Maveloft® Share Information With?

A: We may share information with third parties where necessary to operate our business and provide our Services.

Service Providers

We may share information with companies that perform services on our behalf, including:

  • Payment processors;

  • Shipping companies;

  • Fulfillment providers;

  • Website hosting providers;

  • Customer service providers;

  • Analytics providers;

  • Marketing providers;

  • Fraud prevention services; and

  • Technology providers.

These parties may receive information only as reasonably necessary to perform services for us.

Advertising and Marketing Partners

Where permitted by applicable law, we may work with advertising and marketing partners to measure advertising performance and provide relevant promotional content.

Business Partners

We may share information with selected business partners when necessary to provide jointly offered products, promotions, or Services.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with applicable laws;

  • Respond to subpoenas, court orders, or legal processes;

  • Cooperate with law enforcement;

  • Prevent fraud or unauthorized transactions;

  • Protect our rights and property;

  • Protect the safety of customers or the public; or

  • Enforce our policies and agreements.

Business Transfers

If Maveloft® is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

Aggregated or De-Identified Information

We may use or share aggregated, anonymized, or de-identified information that does not reasonably identify you for lawful purposes such as analytics, research, or business planning.

TEXT MARKETING AND NOTIFICATIONS

If you voluntarily provide your telephone number and opt in to receive text communications, Maveloft® may send you messages relating to:

  • Orders;

  • Shipping updates;

  • Customer service;

  • Shopping cart reminders; and

  • Promotional offers where permitted.

Message and data rates may apply depending on your mobile carrier.

You may opt out of marketing text messages at any time by following the unsubscribe instructions included in the message, such as replying STOP, where applicable.

Opting out of promotional messages will not necessarily prevent us from sending transactional communications that are necessary to fulfill or service your order.

Q: How Can I Access, Update, or Delete My Information?

A: Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

To submit a privacy request, please contact:

Email: service@maveloft.com

We may need to verify your identity before completing certain requests.

In some situations, we may retain information where necessary for:

  • Legal compliance;

  • Fraud prevention;

  • Resolving disputes;

  • Accounting obligations;

  • Enforcing agreements; or

  • Other legitimate business purposes permitted by law.

Q: What Choices Do I Have About Promotional Communications?

A: You may unsubscribe from promotional communications at any time.

Promotional Emails

Click the “Unsubscribe” link included at the bottom of promotional emails.

Please note that even after unsubscribing from promotional emails, you may still receive important transactional messages relating to:

  • Orders;

  • Payments;

  • Shipping;

  • Returns;

  • Refunds;

  • Security; and

  • Customer service.

Other Marketing Communications

You may also contact us at service@maveloft.com to request changes to your communication preferences.

Q: What Are California Privacy Rights?

A: California residents may have certain privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the ability to request:

  • Information about categories of personal information collected;

  • Access to certain personal information;

  • Correction of inaccurate personal information;

  • Deletion of certain personal information;

  • Information regarding certain disclosures of personal information; and

  • Certain choices regarding the use or disclosure of personal information.

We will not discriminate against you for exercising applicable privacy rights.

To submit a California privacy request, contact:

Email: service@maveloft.com

Please include “California Privacy Request” in the subject line and provide enough information for us to understand and process your request.

We may request additional information to verify your identity where permitted or required by law.

Q: What About Children's Privacy?

A: Our Services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child has provided personal information through our Site, please contact us at:

service@maveloft.com

Q: How Does Maveloft® Protect My Information?

A: We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

Where appropriate, sensitive information transmitted through our Site is protected using technologies such as SSL/TLS encryption.

However, no internet transmission, electronic storage method, or security system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect account credentials and personal information.

Q: What About Third-Party Websites?

A: Our Site may contain links to websites or services operated by third parties.

These third-party websites have their own privacy practices and policies.

Maveloft® is not responsible for the content, privacy practices, security, or activities of third-party websites or services.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Q: Where and for How Long Is My Information Stored?

A: Personal information may be processed or stored in the United States or in other locations where our service providers, technology providers, payment processors, or fulfillment partners operate.

Privacy laws in these locations may differ from those in your jurisdiction.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions;

  • Providing customer service;

  • Maintaining business records;

  • Meeting accounting and tax requirements;

  • Preventing fraud;

  • Resolving disputes; and

  • Complying with legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or de-identify it in accordance with applicable requirements.

Q: What If I Am Shopping From Outside the United States?

A: Maveloft® primarily operates as a U.S.-focused online store.

If you access our Services from another country, your information may be transferred to and processed in the United States or in other countries where our service providers operate.

By using our Services, you acknowledge that privacy and data protection laws may differ between jurisdictions.

Q: How Will We Communicate Changes to This Privacy Policy?

A: We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices;

  • Technology;

  • Services;

  • Legal requirements; or

  • Privacy practices.

The updated version will be posted on maveloft.com.

We encourage you to review this Privacy Policy periodically.

Your continued use of the Site after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

Q: Who Do I Contact About Privacy Questions or Concerns?

A: We welcome questions, requests, or concerns regarding our privacy practices.

Please contact the Maveloft® Customer Service Team at:

Email: service@maveloft.com
Phone: +1 (930) 222-0722
Hotline Service Hours: 9:00 AM – 6:00 PM PDT

For privacy-related requests, please include “Privacy Request” in the subject line of your email.

We will make reasonable efforts to review and respond to privacy-related questions or requests in accordance with applicable law.

If you believe your privacy concern has not been appropriately resolved, you may also have the right to contact an applicable state or federal regulatory authority.

Maveloft®
Website: maveloft.com
Customer Service Email: service@maveloft.com
Phone: +1 (930) 222-0722

© Maveloft®. All rights reserved.